Faqs - Rollbliss Custom BJJ Gi

Faqs

When will my order arrive?

All orders are processed with in 1-3 business days and shipped from our location in Kyle, Texas. Free Shipping: Orders over $100 that choose the Free Shipping option will arrive in approximately 5-8 business days after the order has been processed and shipped.

These services do not generally operate on weekends. Any orders that are shipped close to the weekend may end up being delivered the week after. Some processing time may apply. For the most part, orders will be shipped within1-3 business days from the date the order is placed.

How can I track my order?

Once your order completes through processing, a tracking number will be emailed to you.

Where can I find the Size Chart?

Our size chart for all products is located on the item page. Simply scroll down the page and you will find a  “Size Chart”. Keep in mind that all of our gis are 100% pre-shrunk (However additional shrinking is always possible if care/cleaning instructions are not followed.) If you are unsure of your size, you can send us an email with your height and weight so we can advise you what size to get.

Do you sell gis wholesale?

Yes, we do, but only to a limited number of accounts.

What gis do you have in stock?

The shopping cart shows the gi quantities that are currently available.

What is your return policy?

We accept any unused/unwashed product back for a refund within 30 days of the date of purchase. Shipping costs are not refunded for any reason. Customer pays for return shipping.

Which credit cards does rollblissgi.com accept?

Visa, Mastercard, AMEX and Discover cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. When you receive your credit card bill, this sale will appear as the business name RollBliss Kimonos.

Can I cancel my order?

Yes, you can, as long as the item has not been shipped.

I canceled my order but I haven’t received a credit yet. How long do credits take?

We submit all requests for credits within 1 business day of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.

Shipping FAQs

I live outside the USA. Can I get free shipping?

At this time Free Shipping is for US orders shipped within the Contiguous United States. Shipping charges apply for orders going to the states of Alaska and Hawaii, and all off-shore U.S. territories such as Puerto Rico. Same for Returns. .

How long will it take to receive my order?

Orders take 1-3 days to process and the standard shipping time for orders shipped via USPS ground is 5-8 days, and Priority Mail is 2-3 days. .

Can I have an order shipped to my P.O. Box?

Yes, We use USPS Priority Mail for P.O.Box orders.

Can I ship my order to a different address?

Yes! When you place your order and come to the check out screen, just replace your address with the address you want to ship your merchandise to, then continue (note: Your credit card billing address must be a verified address and match the one on file with your credit card company.)

Questions?

Contact us via email

support@rollblissgi.com

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